Refund Policy

Last updated: [DATE]. This outline requires review by qualified legal counsel before publication.

Eligibility

Refunds are granted within 30 days of purchase only if the software fails to function as documented on a default, unmodified OpenCart installation matching the extension's stated compatibility, and our support team is unable to resolve the issue after reasonable attempts.

Exclusions

• “Change of mind” refunds on digital goods are not honored.
• Issues caused by third-party extension conflicts or unsupported customizations are not eligible.
• Compatibility issues on non-default or unsupported OpenCart versions are not eligible.

How to Request a Refund

Open a ticket through the Support Portal with your order ID and a description of the issue.